After Sales

Adding Value with Care & Support

At ATIB, product purity and safety are paramount. Our comprehensive, multi-layered approach ensures your sensitive natural products remain free from infestation across all stages of storage and processing, leveraging dedicated infrastructure and chemical-free treatments.

We provide extended service by managing the vessel schedule for stuffing, following up the vessel status to ensure no delay due to indirect vessel routes, also provide updates regarding congestion in the vessel route, and intimating the vessel arrival to our customers. To avoid any demurrage on agreed free days, we constantly follow up the shipment – right from dispatch to unloading and return of the container to the destination port. In case of any marine damages, our team also assists with the insurance claim so our customers can be reimbursed on time, with no stress.

Once the product is on the shelves, for any root cause analysis at the customer’s end, we provide extensive details of the product such as ingredient details, supplier details, blend number, manufacturing date, packing material details as well as personnel involved at every stage of manufacturing (including machine operators, supervisors, QC/QA, and workers), thereby aiding in 100% reverse trace process.

Feedback

  • Follow up on whether the product has been received at the customer’s end
  • Query on product satisfaction
  • Follow up on whether anything else can be done further in regards to the current order

Sampling

  • Preserving the offer sample
  • Keeping a record of every iteration drawn at every stage, including pre-shipment sample and shipment sample
  • Offering samples of previous blends to ascertain the taste and quality at any point of time after delivering the products

Traceability

  • Keeping a detailed backward traceability record of all ingredients and tea-related products for quality assurance
  • Keeping a detailed forward traceability record of the finished products after they move out of our facility

Storage

  • Sharing knowledge with customers on requisites of storage space and conditions
  • Offering storage space to customers to store raw materials after sourcing and also store finished goods before dispatch (subject to availability)

Frequently Asked Questions

A: Pyramid Tea Bags (biodegradable, nylon, woven/non-woven); Stapled as well as Staple-Free Double-Chamber Tea Bags and Single-Chamber Tea Bags, both with and without envelopes; Square Pot Tea Bags and Family-Size Pot Tea Bags.

A: The MOQ will be provided based on customisation factors.

A: Envelope structures are customisable but MOQs will apply. Some of the more commonly available options include Met-PET, Met-BOPP, PE-coated paper, aluminium foil, BOPP & Met-CPP.

A: Herbal, Fruits, Spices, and flavoured (natural and nature-identical flavouring agents, liquid as well as granule).

A: More than one factor could determine the ideal pack size. Some of these include tea type, product segmentation, packing format, brand sensibilities, target market, demographic data. We provide advice based on our experience and consumer demand, keeping in mind the economic impact and wastage from the product.

A: The shelf-life of a product is a sum total of all the input materials. The ideal way to establish the shelf-life is by means of a scientific analysis of the various components, under standard test conditions.

A: Please visit our Corporate Website – Private Label page, and click on ‘Machine Configuration’ for all the details.

A: For the double-chamber as well as single-chamber tea bags, we use bleached/unbleached paper as per the client’s preferences. For the pyramid tea bags, we use biodegradable and non-biodegradable filters, both woven as well as non-woven type.

A: We help source a variety of cartons such as mono/duplex cartons, shelf-ready cartons (e-flute cartons), semi-rigid cartons, rigid cartons. We also offer alternatives to cartons such as stand-up pouches (made of flexible laminates and kraft paper), tin caddies, paper canisters, jars, etc.

A: The packing volume in a baby carton is directly tied into the volume of the tea as well as the primary packaging (type of tea bag). We are capable of accommodating all varieties of packaging as per customer requirements. We also assist with technical guidance in this regard as may be required.

A: The packing volume is directly tied into the consumer unit format that goes into the shipper boxes. We are capable of accommodating all varieties of packaging as per customer requirements. We also assist with technical guidance in this regard as may be required.

A: In many cases, the loadability is calculated based on the shipper box size. In other cases, the palletisation pattern plays a key role if the cargo is palletised. We provide assistance in calculating loadability depending on the choice of container – 20’ standard, 40’ High Cube, 40’ standard.

A: The delivery schedules are generally tied into the order quantities, packing requirements, input material lead times, and existing order queue. That said, however, delivery schedules are discussed with the client before finalisation. Delivery terms are usually dependent on the agreed terms and conditions; as such, we offer ex-factory, FOB, CIF/CFR delivery terms. We also a variety of options, depending on the client’s requirements, as it relates to the mode of shipment.

Biodegradable material is fast becoming the material of choice for most brand owners. We offer biodegradable materials, specifically for construction of tea bags. We also offer industrially compostable as well as recyclable packaging options based on the client’s requirements.

Methodology

From defining concepts to creating brands

We have evolved with the fast-changing demands spreading across multiple cultures and over a span of thousands of years. With a joint illustrious legacy of 230 years, we constantly translate the experience gained from global markets to support our customers in order to develop unique ideas, design their brands through a streamlined process with expert knowledge from various departments.
We have evolved with the fast-changing demands spreading across multiple cultures and over a span of thousands of years. With a joint illustrious legacy of 230 years, we constantly translate the experience gained from global markets to support our customers in order to develop unique ideas, design their brands through a streamlined process with expert knowledge from various departments.

Frequently Asked Questions

A: Pyramid Bags (Soilon, Nylon, Non Woven), Staple and Staple free – Double Chamber, Single Chamber – with and without Envelope, Square Pott Bags, Family Pot Bags.

A: The MOQ will be provided based on customisation factors.

A: METPET, Polyethylene, Alu foil, Paper.

A: Herbal, Fruits, Natural and Nature-Identical Flavours.

A: We provide advice based on our experience and consumer demand, keeping in mind the economic impact and wastage from the product.

A: We provide advice based on our experience and consumer demand, keeping in mind the economic impact and wastage from the product.

A: Please visit our Corporate Website – Private Label page, and click on ‘Machine Configuration’ for all the details.

A: Bleached / Unbleached / Soilon / Nylon / Non Woven filters.

A: GSM, Board, Matte Finish, Embossed Cartons.

A: We are capable of accommodating all varieties of packaging as per customer requirements. We also assist with technical guidance if required.

A: We are capable of accommodating all varieties of packaging as per customer requirements. We also assist with technical guidance if required.

A: We provide assistance in calculating loadability depending on master carton pack size.

A: The delivery schedule & terms will be provided based on the degree of customisation at the time of project agreement.

A: Yes, sourceable depending on customer requirements. We work with Plastic Negative, Industrially Combustible, Recyclable, and biodegradable materials.

Infusions

Mastering the Art of Infusion

The culture of tea-drinking is constantly evolving with time. With inherent health benefits that aids detoxification, digestion, relaxation and more, different kinds of herbs, fruits, spices, and flowers are infused with hot & cold brews.

The culture of tea-drinking is constantly evolving with time. With inherent health benefits that aids detoxification, digestion, relaxation and more, different kinds of herbs, fruits, spices, and flowers are infused with hot & cold brews.

Herbs & Tisanes

An eclectic combination of fruits, herbs and spices go into the preparation of our curated collection of infusions. The myriad aromas, flavours and tastes of these expertly crafted hot & cold brews appeal to the senses, and offer significant hygiene benefits.

An eclectic combination of fruits, herbs and spices go into the preparation of our curated collection of infusions. The myriad aromas, flavours and tastes of these expertly crafted hot & cold brews appeal to the senses, and offer significant hygiene benefits.

Fruits

Apple, hibiscus, raspberries, blackberries, strawberries, currants, acai, goji berries, orange and lemon zest & more

Flowers

Cornflower blossoms, rose petals, rosebuds, lavender blossoms, sunflower blossoms, orange blossoms, peony blossoms & more

Spices

Ginger, vanilla, cinnamon, cardamom, anise, pepper, cloves & more

Herbs

Peppermint, chamomile, lemongrass, sage, nettle & more

Specialty Teas​

Specialty Teas

Prepared from the finest of ingredients, our wide range of specialty teas is curated to capture the very essence of fine living and true well-being. From White tea, Kenyan black tea and Oolong tea, to Ceylon tea, Assam tea, Darjeeling tea & more – these specialty teas represent the art of tea-making in its finest form.

Prepared from the finest of ingredients, our wide range of specialty teas is curated to capture the very essence of fine living and true well-being. From White tea, Kenyan black tea and Oolong tea, to Ceylon tea, Assam tea, Darjeeling tea & more – these specialty teas represent the art of tea-making in its finest form.

Assam Tea Darjeeling Tea Nilgiri Tea Ceylon Tea
White Tea Oolong Tea Coffee Tea Kenyan Black Tea
Assam Tea Darjeeling Tea
Nilgiri Tea Ceylon Tea
White Tea Oolong Tea
Coffee Tea Kenyan Black Tea
Herbs & Tisanes​

Mastering the art of infusion

The culture of tea-drinking is constantly evolving with time. With inherent health
 benefits that aids detoxification, digestion, relaxation and more,
different kinds of herbs, fruits, spices, and flowers are infused with hot & cold brews.

We offer a wide range of custom blends that are made with the best
combination of ingredients to suit the taste and preferences of the customers.

Fruits

Apple, hibiscus, raspberries, blackberries, strawberries, currants, acai, goji berries, orange and lemon zest & more

Flowers

Cornflower blossoms, rose petals, rosebuds, lavender blossoms, sunflower blossoms, orange blossoms, peony blossoms & more

Spices

Ginger, vanilla, cinnamon, cardamom, anise, pepper, cloves & more

Herbs

Peppermint, chamomile, lemongrass, sage, nettle & more

Consulting

Comprehensive Tea Consulting

Consulting adds value to the wide-array of services offered by us. Translating the experience gained in tea bags and related products into the crafting of commercially viable brands, we work closely with our customers to understand their requirements.

Sharing industry and product knowledge, with the help of expert product developers, we assist our clients in designing – smoothening the entire journey from conceptualisation to the final launch of their products.

Consulting adds value to the wide-array of services offered by us. Translating the experience gained in tea bags and related products into the crafting of commercially viable brands, we work closely with our customers to understand their requirements.

Sharing industry and product knowledge, and with the help of expert product developers, we assist them in designing and smoothening the entire journey from conceptualisation to the final launch of their products.

Assisting Brands Every Step of the Way

Choosing the right ingredient and raw materials

When it comes to custom manufacturing, it is imperative to have deep-rooted knowledge of consumer demographics and the industry as a whole. Having been in the trade collectively for over two centuries has helped us learn every nuance of the trade and, therefore, form strategic partnerships based on trust.

Providing every detail on the targeted market segment, choice and preference of the end customers as well as the competitive price range, our product development experts, help our customers craft commercially-viable product portfolios. We support our clients in sourcing authentic ingredients from trusted sources and share knowledge on developing palatable blends according to market demands.

Choosing the right ingredient and raw materials

When it comes to custom manufacturing, it is imperative to have deep-rooted knowledge of consumer demographics and the industry as a whole. Having been in the trade collectively for over two centuries has helped us learn every nuance of the trade and, therefore, form strategic partnerships based on trust.

Providing every detail on the targeted market segment, choice and preference of the end customers as well as the competitive price range, our product development experts, help our customers craft commercially-viable product portfolios. We support our clients in sourcing authentic ingredients from trusted sources and share knowledge on developing palatable blends according to market demands.

Heal the planet with Sustainable Packaging

We advise brands in selection of packaging, ascertaining the nature of their product. Utilising in-depth know-how on geographical, demographic and other key factors that influence packaging, we help them determine the design, the printing, the usage of biodegradable packaging materials. From providing knowledge on product handling, temperature & humidity control, to ensuring efficient storage during transport – we offer you a comprehensive solution.

In addition to this, we also use intelligence based information to handle packaging requirements in terms of material sourcing , vendor selection, labelling necessities and more, to smoothen the process and offer end-to-end solutions.

Heal the planet with Sustainable Packaging

We advise brands in selection of packaging, ascertaining the nature of their product. Utilising in-depth know-how on geographical, demographic and other key factors that influence packaging, we help them determine the design, the printing, the usage of biodegradable packaging materials. From providing knowledge on product handling, temperature & humidity control, to ensuring efficient storage during transport – we offer you a comprehensive solution.

In addition to this, we also use intelligence based information to handle packaging requirements in terms of material sourcing , vendor selection, labelling necessities and more, to smoothen the process and offer end-to-end solutions.

Comprehensive and Safe Product Storage Solutions

We adhere to BRC norms when it comes to storage. This helps ensure all raw materials, packaging materials, finished goods and other sensitive ingredients are stored in temperature controlled insulated spaces to maintain optimal moisture levels at all times.

There are separate storage and packaging facilities for all conventional, organic and specialty ingredients, so their authenticity remains intact. All incoming materials are placed in specialised quarantine zones and are checked by quality experts to rule out foreign matters and ensure zero contamination. Anything that enters the storage facility, is controlled by software and are QR code scannable for traceability.

Comprehensive and Safe Product Storage Solutions

We adhere to BRC norms when it comes to storage. This helps ensure all raw materials, packaging materials, finished goods and other sensitive ingredients are stored in temperature controlled insulated spaces to maintain optimal moisture levels at all times.

There are separate storage and packaging facilities for all conventional, organic and specialty ingredients, so their authenticity remains intact. All incoming materials are placed in specialised quarantine zones and are checked by quality experts to rule out foreign matters and ensure zero contamination. Anything that enters the storage facility, is controlled by software and are QR code scannable for traceability.

Customised Procurement

To add life to your products, we prepare, source, procure flavours from globally reputed and reliable leaders who produce authentic herbs, tisanes, teas and more to make your blends ecstatic. This helps us maintain stringent quality standards and traceability records to stay committed to the true connoisseurs. Our specialised procurement process is proven, safe, and fully traceable and meets the highest private label standards of the world. Our long association with world’s best suppliers bear quantum to many of our claims and track records.

Our QA and R&D team have jointly developed a set of standards. Each supplier is assessed against biannually to verify their compliance and effective functioning of QA standards. Such a stringent supplier assessment programme aids us in identifying the best suppliers of RM and PM throughout the year. We employ experts in tea tasting to source us the best gardens thereby accomplishing in supplying our customers with high quality tea with superlative flavours consistently all thought-out the year.

Import & Export Clearance

Our team is well experienced in providing technical support for both import and export of goods. Depending on customer requirements we delegate individual team members to oversee activities such as liaising with suppliers for commercial basis, raising purchase orders for Import goods, seeking clearance from respective regulatory bodies for packing material and raw materials.

A well detailed document such as Food analysis certificate, end use declaration, label details incl. shelf life, net weight and ingredient list, technical write up of the product and flowchart for processing and packaging of the product will be provided to the Tea Board and Food Safety Standards Authority of India (FSSAI) for obtaining tea and infusion ingredient clearance.

For export goods, our team always plans and works ahead of the schedule to avoid any delays keeping in mind the long shipment routes. For each order, a pre-shipment sample will be sent to our customer to seek approval before beginning production and therefore any last-minute improvisations recommended by our customers can always be accommodated into actual product thereby keeping up to our customer expectations in each stage of manufacturing.

We will also be providing shipment samples when requested by our customers and the shipment samples will be stored for a minimum period of the product’s shelf life.

Blending

Master Blenders helping you
Curate Planet-friendly products

Mastering the art of tea blending for over a century, we curate artisanal blends with the best quality ingredients from across the globe. Perfecting the art of infusion, we offer complete customisation.
Mastering the art of tea blending for over a century, we curate artisanal blends with the best quality ingredients from across the globe. Perfecting the art of infusion, we offer complete customisation.

Customisation

Our blending possibilities are endless. Having an understanding of geography-oriented palatability with years of expertise in the tea business, we help our customers in crafting unique blends.

We offer them complete customisation in terms of flavour choices, ingredients and menu selection as per taste and preferences of the target market and taking account of responsible, commercial and environmental aspects.

Customisation

Our blending possibilities are endless. Having an understanding of geography-oriented palatability with years of expertise in the tea business, we help our customers in crafting unique blends.

We offer them complete customisation in terms of flavour choices, ingredients and menu selection as per taste and preferences of the target market and taking account of responsible, commercial and environmental aspects.

Sourcing

With deep-rooted knowledge of a vast variety of ingredients, we are capable of sourcing good and consistent quality herbs, flowers, spices and fruits etc from across the globe.

For us taste is always paramount. Regardless of geographical constraints, we always prefer sourcing from suppliers who source ingredients directly from their place of origin to ensure best quality and authentic taste.

Sourcing

With deep-rooted knowledge of a vast variety of ingredients, we are capable of sourcing good and consistent quality herbs, flowers, spices and fruits etc from across the globe.

For us taste is always paramount. Regardless of geographical constraints, we always prefer sourcing from suppliers who source ingredients directly from their place of origin to ensure best quality and authentic taste.

Wellness

In recent times, there has been a demand for wellness teas. With decades of expertise in eastern and western wellness ingredients, we meet the expectations of the growing numbers of the brand owners wanting to take a plunge into this category.Hand-holding them through the entire process, we help them create their preferable wellness product-line.

We provide them with detailed research on the health benefits of herbs and infusions, the compatibility of different ingredients, and the proportion of each ingredient to be used for a perfect blend, both for the customer and the end-buyer.

Wellness

In recent times, there has been a demand for wellness teas. With decades of expertise in eastern and western wellness ingredients, we meet the expectations of the growing numbers of the brand owners wanting to take a plunge into this category.Hand-holding them through the entire process, we help them create their preferable wellness product-line.

We provide them with detailed research on the health benefits of herbs and infusions, the compatibility of different ingredients, and the proportion of each ingredient to be used for a perfect blend, both for the customer and the end-buyer.

Packaging

Packaging Solutions
Tailor made for Brands

When it comes to private label tea packaging solutions, options offered by us are endless. Recognising the unique needs of customised packaging, we use soilon, non-woven, and sustico filter materials paper that helps draw the natural flavours and provide the highest possible extraction rate. To minimise adverse environmental impact, we use plant based materials to stress carbon-neutral sustainable solutions.
When it comes to private label tea packaging solutions, options offered by us are endless. Recognising the unique needs of customised packaging, we use soilon, non-woven, and sustico filter materials paper that helps draw the natural flavours and provide the highest possible extraction rate. To minimise adverse environmental impact, we use plant based materials to stress carbon-neutral sustainable solutions.

Tea Bags Manufacturing

With deep-rooted knowledge and expertise, we offer customers a wide range of tea bag formats for conventional teas, herbs, tisanes and decaffeinated tea blends with high transparency ecological filters created with materials sourced from nature.

In addition to these, we also offer outer packaging service to our customers. Using top quality material, we help in availing packaging as per their customisable formats.

Tea Bags Manufacturing

With deep-rooted knowledge and expertise, we offer customers a wide range of tea bag formats for conventional teas, herbs, tisanes and decaffeinated tea blends with high transparency ecological filters created with materials sourced from nature.

In addition to these, we also offer outer packaging service to our customers. Using top quality material, we help in availing packaging as per their customisable formats.

Types of Tea Bags

© A.Tosh Ishimitsu Beverages India Private Limited. All Rights Reserved.
© A.Tosh Ishimitsu Beverages India Private Limited
All Rights Reserved.